Professional

• Early Childhood Education Certificate
• Adept at creating activity plans and educational materials that are educational, developmentally appropriate, engaging, and fun
• Excellent communications, organization, and time management skills
• Ability to multi-task and complete tasks efficiently
• Maintain a professional and positive attitude
• 30+ Child Development credits including curriculum courses and Special Education courses
• Beginning American Sign Language
• A technical background gives the ability to have many answers regarding technical curiosities, and the ability to communicate them in ways that anyone can understand.
• CPR and First Aid certified, expiration 7/11/23

 Nanny  04/2014 – 06/2018,  Summer 2021

Private Party, references available Torrance, CA

• Responsible for the daytime care of a child with a compromised immune system 
• Responsible for nutrition,  and hygiene needs including diapering and eventual toilet training
• Managed medical needs while under my care including medications, fever monitoring, and communicating needs with parents
• Organized enriching activities for typical days including games, dramatic play, reading, and meeting socio-emotional needs
• Organized educational outings which allowed for active play and exploration of STEM concepts 
• Tutoring in reading following the 2020-2021 school year

Short-term  Vacation Rental Manager  04/2014 – 08/2018

Rocky Dell Retreat, Crestline, CA

• Accept bookings, schedule entry by sending key codes and weather updates
• Customer service including navigating cabin issues remotely, alerting guests to weather emergencies, recommendations for local restaurants and sites
• Manage booking website
• Organize and stock amenities, creating a home away from home
• Ensure that the cabin meets code including occupancy, signage, and local regulations
• Maintain booking calendar, schedule, and coordinate housekeeping and maintenance
• Create and update reports for the owner 

Appointment Coordinator 05/20011 – 12/2012

Pacific Audi Torrance, CA

• Coordinate appointments on multi-lined phones
• Prepare paperwork for next day’s appointments
• Assist Service Manager with documentation, arbitration documentation, and other delegated tasks
• Route incoming calls on multi-line phones, assist clients, set appointments
• Cover other positions as necessary, including cashier, receptionist, service consultant, and shuttle driver
• Maintain consistently high CSI scores
• Implemented an activity chest for our younger guests

Customer Relations Representative    8/2009 – 11/2010

DCH Torrance Toyota  Torrance, CA

• Coordinate the installation of aftermarket parts and accessories
• Act as New Customer Greeter, providing introductions, tours, and thank you gifts to new customers
• Make service appointments in a busy call center from multi-line phones and via email 
• Coordinate customer information, print, and mail letters to customers affected by Toyota's high profile recalls 
• Assist service manager with paperwork for vehicles that have gone into arbitration
• Cover other positions as necessary, including cashier, receptionist, service consultant, and shuttle driver
• Created better flow of traffic through service drive, more efficient guest assistance, while keeping the same amount of service appointments
• Reduced cashier close-time from one hour to approximately 15 minutes

Content Review Specialist  12/2008 – 6/2009

Fox Interactive Media El Segundo, CA

• Review content on client advertising profiles. 
• Ensure that content on profiles adheres to terms of service on a popular social media platform.